Frequently Asked Questions

We accept T/T (bank wire, USD) and USDC. We confirm the exact receiving details with you on WhatsApp per order — we never post wallet addresses on the site. For first orders we're happy to start small so you can verify us before scaling up.

FOB Shenzhen by default. We ship worldwide by air or sea and can work with your forwarder or arrange one. In-stock models arrive at your designated warehouse within 3 days after payment; out-of-stock or insufficient-stock items take 7–15 working days. We confirm before you pay.

No rigid MOQ for standard items — we source against confirmed orders, so we can start with a pilot quantity. For OEM/custom builds a minimum applies, which we tell you upfront.

Industrial switches carry a 5-year warranty with MTBF 320,000 hours. Other product lines follow the manufacturer's standard warranty. We provide remote support for configuration and troubleshooting throughout.

In-stock models: delivered to your designated warehouse within 3 days after payment. Out-of-stock or insufficient stock: 7–15 working days. Configured or larger orders may take longer; OEM builds depend on scope. We give you a firm date before you commit.

Yes — sample/pilot quantities are welcome and are the right way to start. Samples are paid; we help you pick the exact model that fits your site so the test is meaningful.

Yes. Our industrial switches ship in neutral casing ready for your logo, and we support protocol-level customization and small-batch OEM. Tell us your brand, ports and environment and we'll scope it.

Our founder spent 18 years in ICT — 13 in the Huawei partner ecosystem delivering carrier-grade networks, with a documented $22M+ project record and zero incidents. We back every order with engineering support most traders can't offer. Start with a small order and judge us by delivery.